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Shipping & Returns

Shipping Policy

Order Processing

All orders are processed within 3 business days of payment confirmation. Orders placed on weekends or holidays may be processed on the next business day.


Delivery Times

Because we work with suppliers in different locations, delivery times vary depending on the product's origin. Generally speaking:

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  • Items shipped from the United States: 5–8 business days after shipment.

  • Items shipped from China: 7–15 business days on average after shipment, and may take longer during high-demand periods (e.g., holidays).

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The total estimated time (processing + shipping) will be displayed on the product page or at checkout.


Shipping Costs

We offer free shipping on all orders, with no minimum purchase required.


Multi-Item Orders

If your order contains products from different suppliers, it may be shipped in separate packages, each with its own tracking number. This is normal and does not indicate any issue with your order.


Tracking

Once your order ships, you will receive an email with your tracking number. If you do not receive this email within 2 business days, please contact us at support@shoppingdiverse.com


Shipping Address

It is the customer's responsibility to ensure the shipping address provided at checkout is correct and complete. We are not responsible for delays or lost packages caused by an incorrect or incomplete address.


Delays and Lost

Packages If your order is significantly delayed or lost, please contact us at support@shoppingdiverse.com with your order number. We will investigate with the carrier/supplier and work toward a resolution (reshipment or refund, as applicable).

Return & Refund Policy

Return Window

You have up to 30 calendar days from the delivery date to request a return or exchange.


Return Conditions

To be eligible for a return, the item must be:

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  • Unused;

  • In its original packaging;

  • With all original tags/accessories attached.

 

Non-Returnable Items

We do not accept returns for the following items:

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  • Earrings and body-piercing jewelry (for hygiene reasons);

  • Socks and intimate apparel — such as underwear, bikinis, and swimwear — must have the original seal intact to be eligible for return. Otherwise, for hygiene reasons, we will not accept the return.

  • Custom or made-to-order products;

  • Opened or used personal care items;

  • Items marked "final sale";

  • Gift cards.


How to Request a Return

Please email support@shoppingdiverse.com with:

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  1. Your order number;

  2. Reason for the return/exchange;

  3. Photos of the product (required for defective or incorrect items).

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Our team will respond within 48 hours with return instructions.

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Return Shipping

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  • Our error (wrong or defective item): we cover the return shipping cost.

  • Change of mind (buyer's remorse, sizing, etc.): return shipping is the customer's responsibility.


Refunds

Once we receive and inspect the returned item, your refund will be processed within 5 business days, to the original payment method.

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Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us immediately at support@shoppingdiverse.com with photos of the product and packaging. We will prioritize reshipment or refund for these cases.

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